Return policies

Products can be returned no later than 14 days from the date of receipt.
Custom products cannot be returned.
To proceed with a return, you must send an email and wait for shipping instructions.

Returned products must be undamaged, unassembled and unused.
The return must be packed by reusing the packaging provided by us or with packaging of equal characteristics, which guarantees the integrity of the products.

Mana Lab is responsible for arranging the transportation of the return, while the cost of shipping is borne by the customer.
Upon receipt of the product and upon verification of the integrity of the product, the cost of the product will be refunded less the shipping costs incurred for the return.

If the product is returned for non-conformity to the order (damaged or incorrect product) it will be necessary to open a report by sending an email accompanied by pictures of the non-conforming product and wait for shipping instructions, which in this house will be borne by Mana Lab.

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